Return Authorization
Before returning any items, please contact us to request a RAN ( Return Authorization Number ). Items sent back without authorization will be rejected and returned to sender.
RAYONLED LIGHTING NETWORKS does not accept returns on any products after 30 days of your delivery date.
Non-defective items
To return one non-defective item, your items must meet the following conditions:
- Be returned within 30 days of your delivery date
- Be in its original and unopened box
- Be returned with a receipt or proof of purchase
Procedure for refund
- Please send an email to info@rayonled.ca for complete instructions. If approved, RAYONLED LIGHTING NETWORKS will issue an RMA (Return Merchandise Authorization) and a prepaid return shipping label to purchasers. (RAYONLED LIGHTING NETWORKS limits these labels to be used within 14 days. Items returned the 14 days may be refused and returned back to you. )
- Once RAYONLED LIGHTING NETWORKS receives the returned item, the unit will be examined.
- Please note that any non-defective returns are subject to a 15% restocking fee, which is taken from the final purchase price less any shipping or handling charges.
- Upon successful inspection of returned items, a refund, less the restocking fees, will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Defective items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
All defective products must be returned in their original purchase condition within 30 days of your delivery date, with the original packing material, intact warranty cards, manuals, instructions and any other items or accessories provided by the manufacturer.
Replacements for defective products will be provided in accordance with RAYONLED LIGHTING NETWORKS Limited Warranty.
Procedure for replacement
- Please send an email to info@rayonled.ca for complete instructions. If approved, RAYONLED LIGHTING NETWORKS will issue an RMA (Return Merchandise Authorization) and replacement product will be sent out upon receipt of the defective units*.
- Once RAYONLED LIGHTING NETWORKS receives the returned item, the unit will be examined. If the returned unit is defective in material and workmanship after our review, the pending charge will be voided. If RAYONLED LIGHTING NETWORKS testing and examination does not disclose a defect warranted hereby, Purchaser shall reimburse RAYONLED LIGHTING NETWORKS for services provided to test and examine such as labor fee and material rates in accordance with Purchaser’s instructions.
*If Purchasers require one advance replacement before the receipt of the defective units, one pending fee for the cost of replacement will be charged. If the defective unit is not received by RAYONLED LIGHTING NETWORKS within 21 days, this pending fee will be applied to the replacement invoice directly and this unit will no longer be eligible for return by RAYONLED LIGHTING NETWORKS .
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
RAYONLED LIGHTING NETWORKS reserves the right to reject returns which do not comply with our return policy.
