Promise Earrings

We will honour requests to cancel orders within 24hrs of purchase, but we will not cancel orders past 24hrs of placement for any reason. This is our standard policy.

If you're unhappy with your item once it is received, please contact us and we try to resolve any issue immediately.

Buyer must pay return shipping if a return is requested. If you do not contact us within 5 days of delivery, we will not issue refunds, returns, or exchanges.

All items are handmade, and therefore some small imperfections/inconsistencies (that fall within normal range for a handmade item) may occur. Examples of these may include threading coming loose or uneven, slight variances of colour from what appears on the screen, small imperfections that in no way affect the functionality or aesthic appeal of an item. Returns will not be accepted on the basis of small imperfections such as these.

Silk nylon tassel are delicate and should be handled as such. If your earring becomes uneven or a thread becomes loose, you can simply pull the thread gently to even out, or remove it gently with tweezers.

These earrings are delicate and must be handled carefully. I will not replace items that have damaged due to rough handling after they have been safely delivered to you.

All items are handmade. Processing times vary throughout the year, typically 3-5 business days to ship.

 

Gold filled hooks/connectors:

The best thing you can do with gold filled jewelry is to keep it sealed in a baggie when you aren't wearing it, to prevent oxidization. It is also best to keep it from sweat, chemicals, and grime. Warm water and a soft cloth are the best thing you can do to maintain the beauty of your jewelry. For a deeper, occasional cleaning, a drop of soap will return its luster. When you have finished cleaning make sure that you have dried your items properly using a clean dry flannel cloth. Salt water & chlorine in swimming pools take their toll on all fine jewelry. Many chemicals marketed for cleaning jewelry can be somewhat abrasive and corrosive and can cause damage or color alteration to your jewelry. Gold filled jewelry can bend, you can gently use tweezers or plyers to reshape.

Tassels:

The tassel pieces are delicate and should not be ripped, bent, or handled roughly. You can easily trim the tassel to the desired length if a thread gets uneven. Do not shower or swim in these pieces.